Smith (smĭth) n., a craftsperson or artisan. A recognized specialist in a field that often requires years of apprenticeship to reach status or title. A communication expert.
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It’s definitely been a dark 2020. With the pandemic casting a pall over everything, so many of us are looking to turn the page in 2021. We want to get...
“Why am I here?” might be a bit existential for our Ideas page. However, “Why do I work here?” is a critical question for everyone engaged in employee communication. It’s...
...a competitive differentiator. In his article Feelings, Smith’s Glen Gonzalez explains how tapping into emotions when communicating with employees can help you get across important messages that actually change behavior....
...healthcare has three key components: More healthcare choice, information and responsibility is placed in the hands of employees Employees come out-of-pocket for more of their health spending Healthcare consumer choices...
...Behind Extraordinary Results by Gary Keller Checking In: Hospitality-Driven Thinking, Business, and You by Stephen Cloobeck Allison Artnak Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability...
...One of the most common complaints from clients is that employees don’t read. One way to engage employees is to make it easy for them to absorb content and compel...
Today’s technology helps designers produce sophisticated communication products—videos, animations, podcasts, animated slideshows, etc. This digital content often includes sound elements like voice, music and other effects. Understanding the ways sound...
...built based on the needs and wants of the customers in the community. Malcolm Baldrige Award Darrell has assembled national healthcare leaders, company leaders, heads of major consulting and brokerage...
...Computers don’t have exhaust pipes. So, sustainability isn’t the first thing that comes to mind when building a website. Yet, the collective impact of communication technology is substantial. Total Consumer...
Memorial Day is a special act of communal communication. Taking stock of war and sacrifice, we gather and focus our attention on the darkest aspects of life so that we...