Time to replace your Franken-tranet?
“What happened to our intranet?”
The process started years ago, when a well-thought through design was launched. Then a portal was added here, a microsite there, a new app was put on top of the old app, and don’t forget video.
Over time, through the slow accretion of function creep on top outdated technology, what started as a clean and focused platform has transmuted into one that’s difficult to navigate and a monster to keep working ⏤ a Franken-tranet.
What do employees need?
So, imagine being tasked not with re-configuring your current Franken-tranet, but with designing, developing and launching a whole new company intranet from scratch. One that includes a substantial list of critical functions, apps, documents, media, links, etc. And that appeals to one or more employee audiences, likely working in different digital, physical and geographic spaces. How do you pull it all together? Where do you begin?
You begin with the most important aspect of any intranet, employee engagement. It needs to make their work experience better. Research shows that employees want a company intranet that is user-friendly, efficient, and tailored to their specific needs.
Research also shows that the following are characteristics that mark a modern, high-functioning employee-friendly intranet:
User-Centered Design
Intuitive Navigation. The layout and navigation should be straightforward, allowing employees to find what they need quickly.
Clean and Modern Interface. A visually appealing design that is not cluttered and is easy on the eyes.
Accessibility
Mobile-Friendly. Responsive design that works well on mobile devices, ensuring employees can access the intranet from anywhere.
Accessible to All. Compliance with accessibility standards (e.g., WCAG) to ensure it is usable by employees with disabilities.
Personalization
Customizable Dashboards. Employees should be able to personalize their dashboards with widgets and shortcuts to frequently used tools.
Personal Profiles. Detailed employee profiles that help in networking and finding the right expertise within the organization.
Effective Communication Tools
Real-Time Messaging. Integrated chat and messaging options for instant communication.
Announcements and News. Prominent areas for company news, updates, and announcements.
Collaboration Features
Document Collaboration. Tools for sharing, editing, and collaborating on documents in real-time.
Project Management. Features that support task management, project tracking, and team collaboration.
Robust Search Functionality
Advanced Search. A powerful search engine that can quickly find documents, people, and other resources.
Knowledge Management
Central Repository. A well-organized knowledge base for company policies, procedures, and best practices.
FAQs and Help Resources. Easily accessible help sections and frequently asked questions.
Integration with Other Tools
Seamless Integration. Compatibility with other commonly used tools and software within the organization (e.g., email, calendars, HR systems).
Employee Engagement
Social Features. Forums, discussion boards, and social features that allow employees to connect and share ideas.
Recognition Programs. Systems for recognizing and rewarding employee achievements.
Training and Development:
Learning Resources. Access to training materials, courses, and professional development programs.
Onboarding Support. Resources specifically for new hires to help them get up to speed quickly.
Feedback and Support
Feedback Opportunities. Options for employees to provide feedback and suggestions.
Support Channels. Easy access to IT support and help desks.
Security and Privacy
Data Security. Strong security measures to protect sensitive information.
Privacy Controls. Clear policies and controls over personal data.
Analytics and Reporting
Usage Analytics. Tools to monitor and analyze intranet usage to continuously improve the platform.
Each organization’s employees require solutions designed to meet their unique situation. By focusing on what your employees need and following the universal principles above, Smith can help you create an intranet that not only meets your organization’s functional requirements but also enhances your employees’ overall work experience, making it a valuable and engaging tool for all.